Administration Department

The Administration Department is made up of three arms and these are Human Resources, Corporate Secretaryship and Administration.

The department is headed by the Head of Administration who reports to the Secretary General.

Human Resources

The Health Professions Authority recognises the importance of its human capital as key for the delivery of quality service to clients. The human resources function is responsible for compensation and benefits management, performance management, training and development.

In compensation and benefits management, the Human Resources function looks at job evaluation, job grading and pay scales for staff. Market surveys are undertaken from time to time to benchmark the competitiveness of what we pay in comparison with similar organisations in our industry. Our pay strategy is that we pay in line with the trends in our comparator organisations. Whilst our pay philosophy is that we pay for performance rather than for entitlement or tenure. However, long service is awarded separately through a long service award programme of the Authority.

The Human Resources function is also responsible for the performance management system of the organisation to ensure alignment of employee performance with the Authority's objectives. Tools used in the performance management process include performance appraisal, 360 degree feedback and the balance scorecard. The results of the performance management process are used as inputs for the Authority's training programme.

Training and development is a portfolio also handled by the Human Resources function. There is a training programme that is driven by the objectives of the Authority, this is done by looking at the objectives of the Authority and assess the availability of the necessary skills to meet those objectives. A training programme is tailor made to address any skills gap. There is also training driven by the performance appraisal outcome. Each employee's performance is measured against set targets and a training programme is put in place to address any performance gap. The Human Resources function also comes up with training programmes to meet the day to day generic training needs of staff. This is done by coming up with a generic training calendar at the beginning of each year and the intention is to update the skills of employees in their different functional areas.


The Secretaryship function carries out all the corporate secretarial functions of the Authority. It serves the Board and all its committees, takes minutes and makes a follow up of all Board resolutions. All correspondence with stakeholders is handled through this function.


The Administration function handles management of the transport fleet, maintaining the grounds and buildings and undertakes to see that all mail deliveries to members and stakeholders are done.

Ethical conduct and Professionalism is the hallmark of how the Health Professions Authority does its business. The Administration Department manages the Authority's code of conduct and ensures that all staff members subscribe to the Authority's ethical and professional values.

Ethical Conduct

Health Professions Authority believes that ethical conduct requires more than compliance with the laws, rules and regulations that govern us.

We are an organization that is deeply committed to maintaining high standards of health care within the country.  Some critical attributes necessary are that we will be:

  1. frank, but humble: which means being open about our intentions and giving informed opinions whilst respecting the value of the contribution of others;
  1. honest, but shrewd:  which means being truthful in all our endeavours, honest and forthright with one another and with our clients but not naive in our approach;
  1. efficient, yet still paying attention to detail:  which means delivering what we have promised but not cutting corners to do so;
  1. consistent, but dynamic:  which means being reliable and providing valid information but being able to see and create opportunities;
  1. innovative, without being reckless:  which means being able to understand where a change will bring greater value but within a regulatory framework;
  1. original, without having to re-invent the wheel:  which means finding solutions that are built on ground already well found; and

Hardworking, yet finding time to enjoy God's gift of life:  which means we will deliver to or above benchmarked performance standards but will also ensure that we honour and give time and attention to other important aspects of our lives.


The Health Professions Authority expects all people at every level to act in a professional manner at all times.  People are therefore required to:

  1. Discharge their responsibilities with thoroughness, competency, honest, integrity, objectivity, diligence and due care.
  1. Examine or review sufficient relevant factual information before presenting a report on any inspection conducted.
  1. Respect the confidentiality and proprietary nature of information received in the performance of their duties, refrain from using such information for personal gain and not knowingly permit any other person to use such information for personal gain.
  1. Refrain from entering into any activity that is in conflict with the interests of the Authority, and avoid activities or the acceptance of anything of value that prejudice ability to objectively discharge professional duties and responsibilities.
  1. Report organizational and individual misconduct and unlawful or unethical practices to the appropriate executive level within the Authority.
  1. Strive to enhance the knowledge and skills necessary to perform duties competently and effectively.

Maintain high standards of ethical conduct and character in both professional and personal activities. People are expected to be aware of the content of all legislation, regulations and internal rules governing the execution of their duties, and to act accordingly.